We take your concerns seriously. Whether you need advice, have questions or suggestions regarding a delivery, or are worried about goodwill processing, we are here for you. That is our service promise. At Caroli, you can rely on the best possible service. Fast, direct and competent. Always reliable, always at your service. Always personal.


Personal & competent


We are here for you.
Monday to Thursday 8 am to 5 pm
and Friday 8 am to midday

Telephone customer support.
+49 (0) 78 21 / 93 99 33

+49 (0) 78 21 / 93 99 34

Delivery & returns, order processing

Fast and reliable

  • Usually sent the same day
  • Deliveries via parcel service usually with the customer the next day (domestic)
  • Express shipping for guaranteed deliveries on request

Fast and accommodating service processing

Questions, requests & suggestions

Do you have any questions, requests or suggestions?
Your opinion is important to us and we look forward to receiving your feedback.
Please get in touch!